What if my ring is the wrong size?
To be eligible for a size exchange of any kind, the Emblem size-from-home kit must be used for the original purchase. If a size exchange is needed beyond 30 days after receiving your ring, the cost is 30% of MSRP. Please note that to be eligible for size exchanges, the original ring must be returned.
What about returns and exchanges?
We hope you don’t get cold feet but if you need a return or exchange for any reason within the 30-day window, please email email@example.com with your order number and we will be happy to help you get started.
The return window begins on the day your order arrives.
What is your shipping policy?
We offer free, two-day U.S. shipping after we have completed crafting your Emblem.
Do you offer a lifetime guarantee?
Emblem rings are guaranteed for life.
For information about how to keep your Emblem looking its best for years to come, check out our care instructions. We also offer free refurbishments! We will refinish your ringand bring it as close to new condition as possible.*
Please note that lost stones or other forms of wear and tear may not be eligible for replacement or refurbishment.
Questions about our guarantee? Email firstname.lastname@example.org and our team will be pleased to answer.
*Refurbishment covers normal wear and tear. Mishandled or abused rings are not eligible for refurbishment and are assessed on a case by case basis.
What payment/financing options do you offer?
We are happy to accept all major credit cards, PayPal, Apple Pay, and Google Pay. If you’d like to use a financing option, we offer Bread.